Privacy Policy

Effective Date: 06/29/2026

Last Updated: 06/29/2026

This Privacy Policy describes how Vivid Recovery DBA Refine Recovery (“we,” “us,” “our,” or “Company”), owner and operator of refinerecovery.com (the “Site”), collects, uses, maintains, and discloses information collected from users (“you,” “your,” or “User”) of this Site.

For information about how we handle protected health information (PHI) related to treatment services, please review our HIPAA Notice of Privacy Practices.

1. Information We Collect

1.1 Personal Information

We may collect personal information from Users in various ways, including when Users visit our Site, register, fill out forms, or engage with other Site features. Personal information may include:

Name
Email address
Mailing address
Phone number
Health-related information provided voluntarily

Users may visit our Site anonymously. We collect personal information only if Users voluntarily submit it. Users can refuse to supply personal information, though this may prevent access to certain Site features.

1.2 Non-Personal Information

We collect non-personal information when Users interact with our Site, including:

Browser name and type
Computer and device information
Operating system
Internet service provider
Technical connection information

1.3 Cookies and Tracking Technologies

Our Site uses cookies to enhance User experience. Cookies are small files placed on your device for record-keeping and tracking purposes. You may configure your browser to refuse cookies or alert you when cookies are sent. Note that some Site features may not function properly if cookies are disabled.

2. How We Use Your Information

We collect and use personal information for the following purposes:

Treatment Services: To provide substance use disorder treatment services at our licensed facilities
Site Improvement: To improve our Site based on User feedback
Service Delivery: To respond to inquiries and provide requested services
Communication: To send information about our treatment programs and services
Research: Data collected is used for research and informational purposes to improve treatment outcomes

3. Information Sharing and Disclosure

3.1 Information Sharing Practices

User information submitted through web forms, emails, or phone calls will be used to contact you regarding treatment services. We will not share your information without first obtaining your verbal consent during our communication with you.

When you contact us or submit information through this Site, we will:

Reach out to you to discuss your treatment needs
Explain our services and available options
Obtain your verbal consent before sharing any information as necessary to facilitate your care

Data Use Limitations: Any information shared with your consent will be used solely for treatment-related purposes and will be maintained with appropriate confidentiality and security measures consistent with HIPAA and 42 CFR Part 2 requirements.

3.2 No Sale or Rent of Personal Information

We do not sell, trade, or rent Users’ personal identification information to third parties for their own marketing purposes.

3.3 Aggregate Information

We may share generic aggregated demographic information not linked to personal identification information with business partners, trusted affiliates, and advertisers.

4. Online Advertising and Analytics

We use various online marketing methods, including but not limited to Google AdWords, Bing Ads, and Facebook advertising. We may track click sources and actions taken by visitors who click our advertisements.

4.1 Remarketing and Tracking

We may use marketing technology to advertise our services online. Third-party vendors, including Google, use cookies to serve ads based on your past visits to our Site.

Opt-Out Options:

Google Ads Settings: www.google.com/settings/ads
Google Analytics Opt-Out: Available through your Google account settings

4.2 Google Analytics

We use Google Analytics, which may include:

Google Display Network Impression Reporting
DoubleClick Campaign Manager Integration
Google Analytics Demographics and Interest Reporting

We do not merge personally-identifiable information with non-personally identifiable information from Display Advertising features.

5. Your California Privacy Rights (CCPA/CPRA)

5.1 California Consumer Rights

If you are a California resident, you have the following rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA):

Right to Know: You may request information about:

Categories of personal information we collect
Categories of sources from which information is collected
Business or commercial purposes for collecting information
Categories of third parties with whom we share information
Specific pieces of personal information we have collected about you
Right to Delete: You may request deletion of personal information we have collected from you, subject to certain exceptions.
Right to Correct: You may request correction of inaccurate personal information.
Right to Opt-Out: You have the right to opt out of the “sale” or “sharing” of your personal information for targeted advertising purposes.
Right to Limit Use of Sensitive Personal Information: You may request that we limit our use of your sensitive personal information.
Right to Non-Discrimination: You have the right not to receive discriminatory treatment for exercising your CCPA/CPRA rights.

5.2 Sensitive Personal Information

We may collect the following categories of sensitive personal information:

Health information (including substance use disorder treatment information)
Precise geolocation data (if you enable location services)

Use of Sensitive Information: We use sensitive personal information only for purposes permitted by law, including providing requested treatment services, care coordination, and complying with legal obligations.

5.3 Do Not Sell or Share My Personal Information

We do not “sell” personal information. We only share your information as necessary to provide treatment services and only after obtaining your verbal consent.

If you wish to revoke consent or opt out of future information sharing, please:

Email us at: admissions@refinerecovery.com
Call us at: (866) 531-5173
Mail us at: 12917 Addison Street, Sherman Oaks, CA 91423
State in your request: “Do Not Share My Personal Information”

5.4 How to Exercise Your Rights

To exercise any of your California privacy rights, please contact us using the information in Section 10 below. We will verify your identity before processing your request and respond within the timeframes required by law.

Authorized Agents: You may designate an authorized agent to make requests on your behalf. We will require proof of authorization.

6. Children’s Privacy

Our Site is not directed to children under 18 years of age. We do not knowingly collect personal information from children under 18. If you are under 18, do not use this Site or provide any information. If we learn we have collected information from a child under 18, we will delete it promptly. If you believe we have information from a child under 18, please contact us at admissions@refinerecovery.com

7. Data Security

We adopt appropriate data collection, storage, and processing practices and security measures to protect against unauthorized access, alteration, disclosure, or destruction of your personal information, usernames, passwords, transaction information, and data stored on our Site. As a healthcare provider, we maintain security measures consistent with HIPAA requirements for electronic protected health information.

8. Your Choices and Opt-Out Rights

8.1 Communications

You may opt out of receiving marketing communications by:

Following the unsubscribe instructions in any marketing email or text message
Contacting us at admissions@refinerecovery.com
Calling us at (866) 531-5173 to update your communication preferences

Important: Opting out of marketing communications will not affect treatment-related communications necessary for your care.

8.2 Cookies and Tracking

You may disable cookies through your browser settings. Note that some Site features may not function properly without cookies.

9. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. When we make changes, we will revise the “Last Updated” date at the top of this page. We encourage Users to check this page frequently to stay informed about how we protect your information. Your continued use of the Site after changes constitutes acceptance of those changes.

10. Contact Information

Company Name: Vivid Recovery DBA Refine Recovery

For Privacy Questions or Requests:

Email: admissions@refinerecovery.com

Phone: (866) 531-5173

Mail: 12917 Addison Street, Sherman Oaks, CA 91423

For California Privacy Rights Requests: Use the contact information above and clearly state the nature of your request (e.g., “CCPA Right to Know Request” or “Do Not Share My Personal Information”).

11. Your Acceptance of These Terms

By using this Site, you signify your acceptance of this Privacy Policy. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.